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Collidge and Partners are proud to be able to provide a valuable facility for it's customers: the Inland Waterways - Breakdown Assistance. This option provides
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DAS Legal Expenses Insurance Ltd.
We are available at all times of the day or night to help you. The moment we receive your telephone call for help we will ensure that you feel safe and secure in the knowledge that our team of experts is working to take care of you.
Telephone us whenever you have any breakdown problem when using your boat.
We are always happy to contact your family, friends or business contacts and relay messages for you. We will do whatever we can to help you cope with the problem. We will always discuss with you the assistance you need and try to find solutions to help you. We have a great deal of experience of helping people with all kinds of emergencies and problems whilst away from home.
We have details of repairers, engineers and other organisations covering the main inland waterways in England and Wales.
We also have details of UK main dealers for most marine inboard and outboard engines. We will contact these organisations for you and arrange assistance. We are here 24 hours a day but please bear in mind that many organisations only work during office hours. Also some areas may not be well served by repairers.
We will always do our best to help you in any way we can and if a repairer is called out to your boat with our permission following your call to our control room we will contribute up to a maximum of £150 to his labour charges including VAT. This amount may be used towards the charges you have to pay for the call out or towing.
If your boat can not be repaired within 4 hours following a breakdown and you have to abandon it away from your normal mooring we will arrange for transport for the insured person to their home or other destinations in the UK. We will pay up to £150 in total per breakdown claim towards the cost.
To join the scheme you must have your boat insured with Collidge & Partners. Then send a cheque for £50.00 (£47.62 + 2.38 IPT Tax) made payable to Collidge & Partners. Please note that as with all insurance policies, cover only commences when accepted by the underwriters.
The control room is operated by Call Assist Ltd. They have extensive experience of providing assistance 24 hours a day. The insurance is provided by DAS Legal Expenses Insurance Company Ltd and claims are handled by Call Assist Ltd on their behalf.
This insurance is designed to meet the demands and needs of boat owners wishing to protect themselves against future breakdown and other costs as described in this leaflet.
Telephone 01206 714313 immediately you become aware of a breakdown or other problem and request Inland Warerways Breakdown Assistance. You must pay the repairers and other charges and then send receipts to us for repayment. The address to sedn receipts to is:
Call Assist Ltd. Axis Court, North Station Road, Colchester, CO1 1UX
If your breakdown or other problem occurs at your home mooring, you are not covered for the repairers' costs or other expenses. However we will still provide you with assistance in any way we can, but you will not be reimbursed for costs you incur.
You are covered for 3 breakdowns per period of insurance.
Simply telephone (01206) 714313 and request Inland Waterways Breakdown Assistance. Please be ready to quote your marine insurance certificate number to prove that you are a member. If you have paid the premium you will be entitled to the cover and assistance set out in this leaflet.
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We, our, us |
Amicus Legal Ltd. in association with Call Assist Ltd. who administer this insurance and handle claims on behalf of the underwriters |
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You, your |
The person who has taken out this policy, being the owner of the boat. |
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The insured person |
You, the skipper or crew of the boat whilst aboard it at the time of a breakdown |
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4. |
Boat |
The boat in respect of which the Inland Waterways Breakdown Assistance premium has been paid. |
5. |
Breakdown |
A mechanical breakdown of the boat's engine while away from its normal mooring and not in a marina. |
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Period of Insurance |
One year from the date shown on the declaration form returned to us |
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7. |
Territorial limit |
Inland Waterways of England, Wales. |
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8. |
Underwriters |
DAS Legal Expenses Insurance Company Ltd. |
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A claim where the breakdown is not reported to us immediately. |
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Any claim where repairers, engineers or other organisations' fees are not agreed by us in advance. |
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The cost of parts and materials. |
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Items which can be claimed under travel insurance or legal expenses insurance policies. |
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Any item normally covered by a marine insurance policy. |
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Any claim directly or indirectly caused by, or resulting from, any device failing to recognise, interpret or process any date as its true calendar date. |
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Any claim relating to racing, rallies, competitions or trials. |
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Any claim caused by any lack of oil, fuel or water in the boat. |
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Any claim for consequential losses as a result of a breakdown. |
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Repair costs and travel costs incurred in a breakdown in the first five days of joining. |
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More than 3 breakdowns per period of insurance. |
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The insured person must: |
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a) keep to the terms and conditions of this policy; |
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b) try to prevent anything happening that may cause a claim; |
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c) provide everything we ask for, in writing; |
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d) give us full details of any claim immediately; |
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e) give us any information we need. |
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The insured person must maintain and continue to maintain the boat in a condition capable of travelling reliably on the inland waterways. |
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You can cancel this policy within 14 days of taking it out. After this you can cancel it at any time by telling the person who sells you this insurance, subject to 14 days notice of cancellation. You can ask the person who sells you this insurance about getting a refund of premium if you cancel this policy. |
To provide and administer the Inland Waterways Breakdown Assistance we must process your personal data and where appropriate your sensitive personal data, and in doing this we will comply with the Data Protection Act 1998. We may need to pass data to the underwriters of the policy, DAS Legal Expenses Insurance Company Ltd. Unless required by law, by our regulator or a professional body, we will not disclose your data to any other person or organisation or use it for any other purpose. The data controller is Call Assist Ltd.
If you have a complaint about our service or about a claim, please write to the Claims Director, at Call Assist Ltd., Axis Court, North Station Road, Colchester, Essex, CO1 1UX. Complaints will be acknowledged within 5 business days of receipt confirming the name of the person dealing with matter and when a response can be expected. We aim to provide a full written response within 20 business days unless the complaint is of such a nature that it needs more detailed investigation. If this is the case, we will advise you of the likely timescale.
If you are not happy with the response you receive, you have the right to ask Financial Ombudsman Service to review your case within six months of the company's decision to investigate the complaint. For more information about the Financial Ombudsman Service telephone 0845 080 1800, or www.financial-ombudsman.org.uk
You may be entitled to compensation from the Financial Service Compensation Scheme (FSCS) if DAS Legal Expenses Insurance Company Ltd, Call Assist Ltd or Amicus Legal Ltd cannot meet their obligations. This depends on the type of insurance and the circumstances of the claim. Most insurance contracts are covered for 100% of the first £2000 and 90% of the remainder of the claim costs. You can get more information about the compensation scheme from the FSCS on 020 7892 7300 or www.fscs.org.uk.
In arranging this type of insurance Amicus acts for only one insurer, DAS Legal Expenses Insurance Company Ltd. of DAS House, Quay Side, Temple Back, Bristol, BS1 6NH. The law which applies to this insurance is English and the English language will be used in all communications.
Telephone calls may be monitored and recorded in the interest of customer service and for training purposes.
DAS Legal Expenses Insurance Company Ltd, Call Assist and Amicus Legal Ltd are incorporated in the UK and are authorised and regulated by the Financial Services Authority.
Amicus Legal Ltd's registered office is DAS House, Quay Side, Temple Back, Bristol, BS1 6NH. www.amicuslegal.co.uk Registered Number 3524185
Call Assist Ltd's registered office is Axis Court, North Station Road, Colchester, CO1 1UX www.call-assist.co.uk Registered Number 3668383
These details can be checked with the Financial Services Authority on 0845 606 1234 or www.fas.gov.uk/register
AL 81/8 (23/04/07)